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Call staff and report a PC problem

Updated

When the PC lags or a headset breaks, customers click Call staff or Report a problem; the counter is alerted at once in GCafe Portal.

Call staff

Click Gọi nhân viên (Call staff) in the left menu (or right-click the G+ tray icon › Gọi nhân viên). The counter receives 🔔 Gọi nhân viên tới máy.

Report a problem

Báo sự cố (Report a problem) box with type Tai nghe / chuột / phím and description Tai nghe bên trái không có tiếng

  1. Click Báo sự cố in the left menu (or ⚠ Báo sự cố in the Cần hỗ trợ? card).
  2. Choose Loại sự cố (Problem type): Máy lag / treo, Mạng chậm / mất mạng, Tai nghe / chuột / phím, Màn hình, Game lỗi, Khác (PC lag, network, headset/mouse/keyboard, monitor, game error, other).
  3. Add a short Mô tả (Description, optional).
  4. Click Gửi (Send).

Result: the counter receives ⚠ Báo sự cố: … in this PC's chat.

Notices from the counter

The counter can send notices or commands to the PC (shut down, restart, close apps…). The PC shows 📢 … or Quầy yêu cầu: … (Counter request) before acting. See Control client PCs from the counter.

💡 Tip: Call staff and Report a problem still work when the counter has turned off chat for the PC.

See also