Troubleshooting GCafe Portal
Common GCafe Portal problems and how to fix them yourself before contacting support.
Symptom | Cause | What to do |
|---|---|---|
Overview shows 0 or misses new transactions | Not synced yet, or another day is selected. | Click SyncDB; pick the right day and click View. |
Title bar says GCafe đã hết hạn (expired) | GCafe Update subscription expired. | Renew on the Thanh toán page. |
The CafeID recovery sign-in appears | Portal cannot read the CafeID from GCafe Billing. | Verify with CafeID or phone number + OTP. |
Banners / wallpapers not shown on clients | Not saved, or an old GameMenu. | Click Update Banners / Update Wallpapers; update GameMenu to 2026. |
Game Server says not connected | CafeServer not found on the LAN. | Enter the CafeServer IP manually. |
Monitor says Beszel is off | The monitoring service is not running. | Click Bật lại Monitor. |
Lock asks you to enable a password | No app password set. | Turn on the password in Cài đặt. |
GCafe+ Server closed after deleting / hiding transactions | Portal closes GCafe+ Server to write the data. | Reopen GCafe+ Server. |