DocumentationHubServices

Contact support

Updated

If you run into an error or need more help, contact HubServices JSC customer support. Having the information below ready helps the technician solve it faster.

📢 GCafe Billing is now GCafe Portal: from the new version, GCafe Portal is the official installer of GCafe Billing, replacing the legacy GCafe+ Server. This page describes the legacy version and is kept for reference. How to do it in Portal: Contact GCafe Portal support.

Information to include

  • Café name and address.
  • Contact phone number.
  • What went wrong: what you were doing, the message shown, and on the server or which client PC.
  • A screenshot of the error (if possible).

How support works

  1. Request: you contact the hotline, the support website or your assigned technician.
  2. Remote support: a support agent calls you back and guides you by phone or connects remotely to the café PC.
  3. On-site support: if it cannot be fixed remotely, the hotline books a technician visit within 48 hours.
  4. Follow-up: the result is recorded to track issues and improve the software.

💡 Tip: Before calling, check Common errors & FAQ — many issues can be fixed in a few minutes.